You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Regarding In Stock Items: Once preordered item is in stock, down payment will be refundable within 4 weeks of initial payment. After 4 weeks, if item is not picked up, down payment is no longer refundable and will be forfeited.
Regarding Non-Stock Orders: The same parameters applied to In Stock Items not necessarily apply due to occasionally unforeseen shipping delays. If unforeseen shipping delays arise, customer will be refunded down payment, not have down payment forfeited.
We use USPS and UPS for all small parcel orders.
In order to guarantee same day shipping all orders must be placed before 3 PM CST. We can not guarantee that orders placed after the 3 PM deadline will go out same day.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.